WHY INVESTIGATE DELIVERY APPS?

1. pakman 1 november 2023 10:20

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   As a new report “Rescuing Restaurants” explains, the big four — DoorDash, Grubhub, Postmates & UberEats — use abusive, deceptive and often illegal practices to exploit workers, restaurants & communities.
   ..
   What the apps have done, instead of competing to serve customers and restaurants, is use Wall Street money to accumulate market power, raise barriers to entry, and then merge with each other and set up regional monopolies. The people who have invested tens of billions of dollars in the four dominant delivery apps tolerate huge short-term losses purely because they see the likelihood of monopoly power.
   ..
   GRUBHUB: THE WALLED GARDEN OF RESTAURANT EXTORTION
   The best way to understand the perniciousness of Grubhub’s business model is to Google a restaurant, preferably a mid-tier one from which a lot of people might order takeout. Invariably, you will call up a long list of websites either owned by or in business with the delivery apps, and for most of them that delivery app is GrubHub, which owns Menupages, Allmenus and Seamless, along with Eat24, a former subsidiary of Yelp which remains Yelp’s “official delivery partner.” For years ,thousands of restaurants also found themselves competing against doppelganger websites owned and designed by Grubhub, which spent much of the last decade buying up tens of thousands of URLs related to real restaurants, outfitting them with rudimentary websites that directed users back to GrubHub, and using search engine optimization to move them sites up the search results. The result is that a casual restaurant’s actual website is sometimes not near the top of its own search rankings, which leaves those restaurants at the mercy of Grubhub.
   
   Grubhub’s domination of the restaurant internet is both inspired by and inextricably linked to Google’s monopolization of search.
   
   Founded in 2005 alongside the Huffington Post and Bleacher Report, Grubhub joined a wave of internet properties that learned to build audiences by mastering Google’s algorithms. Like Google, Grubhub originally billed itself as a search engine, but over the years increasingly blurred the lines between paid and “natural” content until it became impossible for an enterprise to avoid getting buried in the search results without paying up. (The FTC has repeatedly and explicitly ordered search engines to clearly differentiate paid from unpaid content, but its guidance has persistently failed to police the ever-subtler ways Google advertises to its users.) And as Google has metamorphosed into what House Antitrust Subcommittee Chairman David Cicilline termed a “walled garden” of corporate profit, Grubhub has used Google to appoint itself as a kind of restaurant toll collector.
   
   www.protectourrestaurants.com/research
2. pakman 1 november 2023 10:33

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   allemaal ballanceren op het randje vh toegestane..maar met zoals boven omschreven , use Wall Street money to accumulate market power, worden de overtredingen door een team van goedbetaalde Advocaten goedgesproken.
3. Instapmoment 1 november 2023 10:38

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   • Instapmoment

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   Wat is dit voor een onzin? Dit doen alle platformbedrijven. Heb je wel eens een hotel geboekt? Probeer eens de website van een hotel te bezoeken en je komt eerst langs hotel.com, booking.com, expedia... Wat een riooljournalistiek dit.
   
   De koers gaat volgens pakman de verkeerde kant op en nu begint hij zelf dit soort laster te plaatsen.. Ik zou zeggen: lekker verwijderen dit topic.
4. pakman 1 november 2023 10:41

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   Grubhub goes to great lengths to extract tolls from its restaurants. Until last year, the company listed phantom restaurant phone numbers on its networks of fake Grubhub sites, which would route callers to the restaurant’s real number while enabling Grubhub to charge the restaurant a commission for the “lead.” A class action lawsuit detailing the practice revealed that Grubhub had charged one small chain thousands of dollars for phone calls that had never led to transactions; Grubhub was simply charging restaurants for every call lasting longer than 45 seconds. The lawsuit was thrown out for violating the arbitration clause of the contract in which Grubhub claimed it had obtained the restaurant’s permission to charge for the phone calls, but not before numerous other restaurants discovered thousands of dollars in dubious phone charges on their invoices.
   
   Over and over again, Grubhub has justified its practices by characterizing them as “marketing services” provided to restaurant partners with their explicit permission to “help” them navigate the internet. This seems unlikely; no user Googling a restaurant by name needs that restaurant to be “marketed” to them. To the contrary, what Grubhub actually achieves by proliferating all these Grubhub-owned restaurant internet properties is simply the ability to take a cut out of every transaction a restaurant completes over the internet, charging that restaurant over and over again to access its own customers. These marketing services regularly drive commissions as high as 65%.
   The company also uses its dominance in search to retaliate against restaurant owners who cancel, downgrade, or refuse to sign contracts with Grubhub. A Grubhub client restaurant in New York told TheCounter.org that her order volume fell off whenever she attempted to opt out of the premium services that had led her Grubhub bill to exceed her rent. A Miami pizzeria that had cancelled its Grubhub contract and built its own online ordering platform told one journalist that Grubhub had adjusted all its websites to tell users, inaccurately, that their restaurant was not taking orders. Economic Liberties spoke to another restaurant owner in Portland, Oregon who said she was terrified to close her account precisely for this reason. Similar to the deliberate proliferation of fake restaurant websites and fake restaurant phone numbers, it may also violate federal laws barring unfair and deceptive practices.
   
   nu word dit uitgelegd als Riooljournalistiek , ik noem dit oplichting !!
5. pakman 1 november 2023 10:52

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   • pakman

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   quote:

   Instapmoment schreef op 1 november 2023 10:38:

   Wat is dit voor een onzin? Dit doen alle platformbedrijven. Heb je wel eens een hotel geboekt? Probeer eens de website van een hotel te bezoeken en je komt eerst langs hotel.com, booking.com, expedia... Wat een riooljournalistiek dit.
   
   De koers gaat volgens pakman de verkeerde kant op en nu begint hij zelf dit soort laster te plaatsen.. Ik zou zeggen: lekker verwijderen dit topic.
   

   een koers gaat nooit de verkeerde kant op het gaat de kant op die het verdiend, laster..? lees wel ff goed dit zijn DE feiten,waar ben jij bang voor als je zegt verwijderen?? dat dit teveel onder het grote publiek bekend wordt ?